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HANDD File Operations as a Service

Services › Managed Services › File Operations as a Service

Let HANDD’s experts manage every aspect of your MFT file operations — from workflow automation and partner onboarding to monitoring, error handling, and compliance reporting. You focus on business outcomes; we handle everything in between.

Managed File Operations
0 +

24/7

Proactive Monitoring

<4hr

Incident Response SLA

Multi-Platform

GoAnywhere · Globalscape · MoveIt & More

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What is File Operations
as a Service?

A fully managed operational layer on top of your existing MFT platform — HANDD takes ownership of the day-to-day running of your file transfer environment.
Operations Ownership
HANDD owns and executes all routine and complex file operation tasks within your MFT platform on your behalf.
Platform Agnostic
Works across GoAnywhere MFT, Globalscape, MoveIt, Stonebranch, Couchdrop, and other leading MFT platforms — no migration required.
Security & Compliance
Continuous governance, audit trail management, and compliance checks embedded into every operation we run.
SLA-Backed Delivery
Defined response and resolution times for incidents, changes, and onboarding requests — all under a single service agreement.

Six Pillars

at a Glance

File Operations as a Service covers every operational dimension of your MFT environment.

Workflow & Job Management

Design, schedule, and maintain all file transfer workflows from end to end.

Partner & User Management
Onboard, configure, and lifecycle-manage all trading partners and users.
Monitoring & Incidents

24/7 proactive monitoring and SLA-backed incident resolution.

File Routing & Transformation
Conditional routing, format translation, encryption, and scripting.
Audit, Compliance & Reporting
Full audit trails, regulatory reports, and monthly operational packs.
Configuration & Optimisation

Platform tuning, patching coordination, housekeeping, and DR support.

Speak to a Compliance Specialist

From Discovery to Steady State

HANDD embeds into your MFT environment and takes over operational responsibility through a proven five-
phase engagement model.

Discovery & Onboarding
Audit existing workflows, partners, and configurations.
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Workflow Design
Build and document all transfer jobs and routing logic.
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Partner Management
Onboard, configure, and maintain trading partners.
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Monitor & Alert
24/7 job monitoring and proactive incident triage.
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Structured Service Transition

A structured approach that ensures smooth service transition with minimal disruption to your operations.
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Detailed Service Pillars

Six core operational pillars, each fully managed by HANDD’s certified MFT engineers. Expand each pillar to explore included activities.
Workflow & Job Management
  • CORE
  • Design, build, and maintain all file transfer workflows
  • Schedule and sequence jobs across systems and partners
  • Dependency mapping and chain job orchestration
  • Retry logic and failure recovery procedures
  • Change management and workflow version control
  • Bulk job migrations and platform upgrades
File Routing & Transformation
  • Conditional routing rules and content-based routing
  • File format translation (CSV, XML, JSON, EDI, fixed-width)
  • PGP/GPG encryption and decryption management
  • File compression, decompression, and archiving
  • Filename and path transformations
  • Pre/post transfer scripting and automation hooks
Trading Partner & User Management
  • CORE
  • New partner onboarding and credential provisioning
  • Protocol configuration: SFTP, FTPS, HTTPS, AS2, OFTP2
  • SSH key lifecycle management (generation, rotation, revocation)
  • Certificate management and renewal tracking
  • Partner offboarding and access decommissioning
  • Internal user provisioning and role-based access control
Audit, Compliance & Reporting
  • Comprehensive audit trail maintenance and log management
  • Scheduled compliance reports (GDPR, PCI DSS, HIPAA)
  • Transfer volume and performance reporting
  • Non-repudiation and delivery confirmation tracking
  • Monthly operational review packs
  • Ad-hoc reporting and data extraction requests
Monitoring & Incident Management
  • CORE
  • 24/7 proactive job monitoring and health checks
  • Automated alerting for failed, stalled, or delayed transfers
  • Incident triage, root cause analysis, and resolution
  • SLA-backed response and resolution time commitments
  • Escalation management and communication with partners
  • Post-incident reports and corrective action plans
Configuration, Maintenance & Optimisation
  • Platform configuration changes and tuning
  • Patch and minor version update coordination
  • Performance optimisation and throughput analysis
  • Housekeeping: archive, purge, and storage management
  • Backup verification and DR testing support
  • Continuous improvement recommendations
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File Operations as a Service vs. Alternatives

See how a fully managed operations service stacks up against other approaches to running your MFT environment.

Who Is File Operations as a
Service For?

Designed for organisations where MFT operations are critical but overstretching internal teams.
Healthcare & Life Sciences

Manage HL7, FHIR, and EDI file flows securely across clinical partners, labs, and insurers — with full HIPAA audit trail managed by HANDD.

Financial Services

Automate high-volume payment, settlement,
and regulatory file exchanges with PCI-compliant operations and non-repudiation tracking.

Manufacturing & Supply Chain

Streamline EDI-based supplier communications, logistics files, and inventory feeds with fully managed partner onboarding at scale.

Retail & E-Commerce

Support high-volume B2B integration with marketplace partners, 3PLs, and ERP systems without growing your operations headcount.

Organisations


Without In-House MFT Teams

Gain enterprise-grade MFT operations capability on a subscription basis — no need to hire, train, or retain specialist staff.

Complex


Multi-Partner Environments

HANDD takes on the operational burden of managing hundreds of trading partners, diverse protocols, and intricate routing logic.

Speak to a Compliance Specialist

File Operations as a
Service + MFTaaS

Combine HANDD’s File Operations as a Service with our MFTaaS platform for a truly end-to-end managed file transfer experience.
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Key Business Benefits

Eliminate Operational Overhead

Free your team from day-to-day MFT operations so they can focus on strategic initiatives.
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Faster Partner Onboarding

New trading partners connected and operational in days, not weeks — managed entirely by HANDD.
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24/7 Incident Coverage

Round-the-clock monitoring and SLA-backed resolution without the cost of building an internal NOC.
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Predictable Costs

Subscription pricing replaces unpredictable headcount and tooling costs with a fixed monthly fee.
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Certified MFT Expertise

Access a team of certified specialists with deep platform knowledge across all major MFT vendors.
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Continuous Improvement

Monthly reviews, performance reporting, and proactive optimisation recommendations built into the service.
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Ready to Bulletproof Your File Operations?

Talk to a HANDD expert today and find out how File Operations as a Service can free your team from MFT operational overhead.
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