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Deployments

The benefits of being a valued HANDD customer continue long after training has finished and your users are all happily working with your new systems. The Technical Support Team provide existing customers across the world with support online, by phone and onsite with jointly-defined Service Level Agreement times.

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Large Oil & Gas Company

A large oil and gas company wanted to improve SOC analyst training efficiency without relying on physical cyber range. They needed to save time and money on SOC analysts’ cyber skills development The client saved £50,000 in setup costs and saved over 600 people-hours on cybersecurity training in just one year. The new Cybersecurity skills platform was available to use within an hour of purchase.

Large Enterprise Organisation

A large enterprise organisation required a Vulnerability Management solution to integrate with their existing SIEM solution, providing intelligence for security and compliance reporting. With the integration of a vulnerability feed our client was able to provide the required intelligence to the SIEM tool and provide valuable reporting to business heads.

Large Oil & Gas Company

A large oil and gas company wanted to improve SOC analyst training efficiency without relying on physical cyber range. They needed to save time and money on SOC analysts’ cyber skills development The client saved £50,000 in setup costs and saved over 600 people-hours on cybersecurity training in just one year. The new Cybersecurity skills platform was available to use within an hour of purchase.

Large Enterprise Organisation

A large enterprise organisation required a Vulnerability Management solution to integrate with their existing SIEM solution, providing intelligence for security and compliance reporting. With the integration of a vulnerability feed our client was able to provide the required intelligence to the SIEM tool and provide valuable reporting to business heads.

Our Clients & Partners

ISO 27001 
24/7 Global
Operations 
Trusted by 1,000+
Organisations

Across 27 Countries 
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Overview

Our priority is fixing your problems as quickly and efficiently as possible, helping you to keep your data security working water tight. We don’t go in for using cyber-related jargon and terms designed to scare.

Our highly qualified and experienced staff will explain technical details and specialist knowledge in a clear and concise way, taking the fear out of the unknown and supporting you in making the right decisions for your business.

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HANDD have been named as a supplier on Crown Commercial Service’s G Cloud 14 framework for support services relating to Fortra’s Managed File Transfer, Fortra’s Classification and Data Classification Suites, Progress MoveIT and Spirion Sensitive Data Manager.

Support Options

Standard Support Plan
Telephone Support: 8am to 6pm | Email Support: 8am to 6pm Monday to Friday
Premium Support Plan
Telephone Support: 24/7 | Email Support: 24/7 365 days a year
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Benefits

Software maintenance, which provides all major upgrades and minor upgrades that are publically released during the term of the agreement at no additional charge
Issues reported by telephone or email are assigned a service ticket and recorded on our central database, then assigned to one of our Technical Support Engineers to follow up
Service tickets are not closed until all parties agree that the issue reported has been resolved satisfactorily
A committed team with extensive technical software support knowledge and experience
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Existing Customers

Call Support

+44 (0)8448 227 447

Email Support

support@handd.co.uk
Visit our Online Support Centre here

What Our
Customers Say

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“GlobalSCAPE support was always an issue to us due to us being in a different time zone. Since working with HANDD, this is no longer an issue. HANDD are very prompt and professional when dealing with clients. Engineers like Chee Wai Tan always provide professional feedback, follow up, provide guidance as well as technical knowhow when we need this. We are a happy client and looking forward to working with HANDD further.”
“All my experiences with HANDD have been very positive! From my first dealings with Laura who responded to all questions quickly and in detail to my